At Your Home again receives glowing report from CQC May 2013

We have  been re-inspected by the Care Quality Commission (CQC) as part of their planned reviews into Domiciliary Care providers to ensure that all government standards of care and welfare are being met.

Our Care Quality Commission report was very positive. We are once again delighted to report that we were judged to be meeting ALL the essential standards of quality and safety inspected by CQC. This builds further on the complimentary inspection report published in April 2012 and fully endorses the very high standards we have set ourselves as a provider of quality care to our clients.

CQC focused directly on the quality of our service standards by visiting and speaking with a number of our clients and family members in their own homes. CQC also met with with At Your Home’s carers and members of the Management and office staff.

View our Care Quality Commission Report

You can view and download the full report by clicking on the button below.

Our clients told the CQC inspectors:

  • “I have used other agencies that have let me down but I knew right from the word go that this was going to work. The carers that come must have been hand picked”
    • “I have had regular carers since the start and that was over a year ago now.  They are very efficient and have been flexible to my needs” 
    • “I was very impressed when I met the manager, her professionalism and helpfulness was encouraging” 
    • “I receive support from staff who know me very well. They provide care and help which is consistent and what I need and expect” 
    • “The care and support I receive is second to none.  They have years of experience and staff receive regular training” 
    • “The manager brought along the carers to meet me and the pattern of support I receive is exactly how I want it”
  • “This agency is very efficiently run  with a high calibre of staff”